Communication

Contacting Your Instructor

Because I am teaching our course remotely from the Washington, DC area, maintaining open channels of communication is both vital and limited to online interaction. While you can expect me to be available as a resource from which to draw and to obtain feedback, I can not be available 24/7. Please plan your time accordingly so that I will have sufficient time to respond to requests for help.

Please note: I do not have an on-campus office, I do not have campus phone or voice mail, and I am not able to pick up material left in the English Department. Therefore, the best ways to contact me are as follows:

During Office Hours

During office hours, the best way to contact me is via Skype where we can interact via audio or video chat depending upon your preference. We can also use Google Hangout for group chats.

Outside of Office Hours

Outside of office hours, the best way to contact me is via email, even if it is to schedule a Skype conversation outside of my scheduled office hours.

I will check my Winthrop email address daily — and often a few times a day Monday-Friday — and will respond as I can.

Please give me a full 24 hours to respond. If after 24 hours you have not heard from me, assume that I did not receive your message and feel free to send a follow up. If I haven’t responded in less than 24 hours, assume that I have not been able to check my email and I will respond as soon as I can.

Class-related emails should be considered a form of professional communication. Please use an appropriate, informative subject heading, a professional salutation or greeting, and sign off with your first and last name.

If you are looking for me to provide you with specific information or are asking me to perform a specific task for you, please state that upfront. You can offer an explanation or context in the following paragraph(s).

General Questions and Slack

The best and fastest way to get answers to general questions regarding assignments, course policies, etc. is to post such questions to the appropriate forum in Slack. (By general questions, I mean the kinds of questions you might ask in class rather than personal questions such as “What’s my grade?” or “Why didn’t I get an ‘A’ on this assignment?” Personal questions should be asked via email and/or discussed via Skype.)

I ask that general questions be asked via Slack because these are the kinds of questions that are of interest to multiple students if not the entire class.