Lecture: Solving Problems in TC, Ch. 14

“What Do Technical Communicators Need to Know about Genre?” In ch. 14 of Johnson-Eilola and Selber’s Solving Problems in Technical Communication, Brent Henze examines the function of genres within technical communication and how we can use our knowledge of genre (as a concept) to design documents for users’ needs, to understand how to modify a specific genre […]

Lecture: Solving Problems in TC, Ch. 10

“How Can Technical Communicators Plan for Users?” In chapter 10 of Johnson-Eilola and Selber’s Solving Problems in Technical Communication, Antonio Ceraso introduces the concept of and provides strategies for how we might plan for users, both in the traditional sense of project management and audience analysis, but also through the process of user participation in the design and […]